Welcome to Juliet Bridal. Naturally, you'd like to know the terms and conditions of your business dealings with us. Juliet Bridal is a general partnership (VOF) founded by I. Spreeuwenberg and L.F.C. van Sambeeck.

Chamber of Commerce number: 96338024
VAT number: NL867568689B01

Juliet Bridal is a bridal boutique for consumers looking for a one-of-a-kind wedding dress, bridal jewelry, and bridal accessories. Their selection includes international and cutting-edge designs from exclusive designers.

Juliet Bridal operates under general terms and conditions. These terms and conditions can be sent free of charge upon request. Below, we first explain the terms you may encounter in this document to ensure there is no ambiguity. You can also read the terms and conditions under which Juliet Bridal provides its services and/or products. For the sake of readability, we have chosen to use "you" and "we" instead of "client." If any of the terms and conditions are unclear, please don't hesitate to ask your question.

Company details

Juliet Bridal VOF
Utrechtseweg 82
3702 AD Zeist
w. www.julietbridal.nl
t. +31 (0)30 2496809

Article 1. Definitions

These general terms and conditions contain a number of terms which are explained below:

1. Offer: in difficult words, the legal act, or the offer (whether verbal or not), which after your acceptance leads to an agreement (as referred to in Article 6:217 of the Civil Code).
2. Cancellation: All forms of termination or dissolution of the agreement.
3. Bridal fashion: fashion (including accessories) for ladies for special occasions, such as weddings and parties;
4. Direct damage: the reasonable costs of determining the cause and extent of the damage, insofar as the determination relates to damage within the meaning of these conditions;
5. Right of withdrawal: the option for you to cancel the distance contract within the cooling-off period.
6. Distance purchase: a consumer purchase via telephone or the internet.
7. Additional or reduced work: work that, with the consent of both parties, is carried out in addition or not at all, or an item that is supplied in addition or not at all, compared to the agreement.
8. Custom-made: a fashion product composed and made based on specific wishes of the buyer;
9. Model form: the model withdrawal form that you make available which you can fill in when you want to exercise your right of withdrawal.
10. Quotation: Any offer made by Juliet Bridal to you in response to a request to carry out an assignment.
11. Assignment: The service or product provided by Juliet Bridal.
12. Client: You are the client (also referred to as a consumer or private individual) with whom Juliet Bridal concludes the agreement.
13. Written: All communication between you and Juliet Bridal relating to the order, whether electronically, via social media or otherwise.
14. Agreement: the agreement or agreements, whether oral or written, between you and Juliet Bridal in which it is described or discussed verbally which service Juliet Bridal will provide, for what fee and under what conditions.
15. Force Majeure: In addition to what is understood by law and case law as force majeure, this also includes all external causes, whether foreseen or unforeseen, over which Juliet Bridal has no control and which prevent Juliet Bridal from fulfilling its obligations or from fulfilling them in a timely manner. Force majeure includes (but is not limited to): mobilization, war, civil unrest, terrorism;
    a day or days of national mourning; quota or other government measures; government decisions; strikes; natural disasters; illness or (short-term) incapacity to work of Juliet Bridal; deaths within the family or circle of friends; epidemics or pandemics; computer failures; delayed deliveries by third parties or other force majeure situations at third parties;
16. Parties: You and Juliet Bridal together.
17. Reasonable costs: any reasonable costs incurred to determine Juliet Bridal's failure to comply with the agreement, if these can be attributed to Juliet Bridal; reasonable costs incurred to prevent or limit damage, to the extent that you demonstrate that these costs have led to a limitation of direct damage as referred to in these terms and conditions.
18. Compensation: The fee/rate agreed upon for the assignment.

Article 2. General

1. These terms and conditions apply to every offer, quotation and agreement between you and Juliet Bridal, to which Juliet Bridal has declared this agreement applicable.
2. These terms and conditions also apply to any subsequent orders.
3. By signing a quote or agreement, or by issuing a written or verbal approval order with Juliet Bridal, you declare that you have read and agree to the terms and conditions. For verbal agreements, Juliet Bridal always refers to the location of these terms and conditions.
4. The following articles apply to every offer, order or agreement from or with Juliet Bridal, unless the parties have agreed otherwise in writing.
5. If there is any ambiguity regarding the interpretation of one or more provisions of these terms and conditions, the interpretation must be in accordance with the spirit of these terms and conditions.
6. If one or more provisions of these terms and conditions are at any time declared null and void, become null and void or are annulled, in whole or in part, the remainder of these terms and conditions shall remain fully applicable.
7. The parties will then consult with each other to agree on new provisions to replace the void or annulled provisions. These provisions will be as closely aligned as possible with the purpose and intent of the original provisions.

Article 3.
How an agreement (or order) is concluded

1. The agreement is concluded upon your (verbal or written) acceptance of Juliet Bridal's offer, including these terms and conditions. Until the date the agreement is concluded, you cannot derive any rights from any statements, conversations, remarks, promises, etc., made by Juliet Bridal, all in the broadest sense of the word.
2. Quotes are valid for 14 days, unless otherwise stated. Quotes clearly describe the product, the price, any additional costs, and the expected delivery date. The agreement is concluded once the customer confirms the quote and pays the agreed-upon deposit.
3. The assignment offer must clearly indicate the scope and content of the assignment, its duration, and the requested fee.
4. Juliet Bridal cannot be held to its quotes or offers if they contain an obvious error or typo.
5. All offers and price quotations by Juliet Bridal are entirely without obligation, unless a term of acceptance has been set.
6. Juliet Bridal also always has the right to make price changes.
7. The prices stated in the offer include VAT.
8. If your acceptance deviates in any way from the offer, Juliet Bridal is not bound by it. The agreement will not be concluded unless Juliet Bridal indicates otherwise.
9. Offers and rates do not automatically apply to future orders.
10. Offers are based on the information you provide. You are therefore obligated to provide all relevant information relevant to the offer. You are therefore responsible for the accuracy and completeness of the information provided on which the offer is based. If we do not have all the correct information, Juliet Bridal reserves the right to revoke the offer.

Article 4.
The execution of the agreement and the delivery

1. Juliet Bridal will make every effort to execute the agreement to the best of its knowledge and ability and in accordance with good workmanship (obligation of best efforts). Juliet Bridal will deliver the agreed-upon goods properly and correctly, in accordance with the terms of the agreement.
2. You are responsible for providing the information necessary to complete the order on time and in full. This information is provided both on your own initiative and at the request of Juliet Bridal. This includes, for example, size fluctuations due to pregnancy or (planned) dieting.
3. Juliet Bridal reserves the right to adjust or modify the performance of the agreement at any time. This will be done with the agreed-upon assignment in mind as much as possible.
4. Delivery typically takes between 3 and 5 months. Faster delivery is possible for a rush fee. Afterward, the parties will mutually agree on the fitting times. The final fitting will take place at least 1.5-2 months before the wedding. The lead time and duration will be clearly communicated in advance whenever possible, but this is always an estimate.
5. If, against all expectations, no delivery date has been agreed upon, delivery must take place no later than 1 week before the event, unless the parties agree otherwise or unforeseeable size adjustments are required at the last minute.
6. If the delivery date is exceeded, the buyer has the right to terminate the agreement without notice of default or judicial intervention and/or to claim damages, unless the excess is (partly) attributable to you.
7. If the agreed delivery date is not met due to circumstances at your risk, Juliet Bridal is not liable for any delays or any resulting damages. The parties will then consult with you to agree on a new delivery date.

Article 5. Payment terms

1. The payment obligation arises as soon as the agreement is concluded.
2. For custom-made and bridal wear, we require a deposit of up to 50% of the total purchase price . At the first fitting, Juliet Bridal may increase the deposit to a maximum of 90% of the purchase price. The remaining balance must be paid no later than upon delivery of the dress or at the final fitting.
3. Juliet Bridal will provide the buyer with a receipt, which also serves as proof of ownership.
4. Juliet Bridal ensures that, even for third parties, your belongings left with the entrepreneur are individually identified by at least your name.
5. If you do not pay in the store but receive an invoice or payment request, it will state a payment term of 7 days.
6. Invoices are sent digitally.
7. If you don't pay on time, you are automatically in default. After the invoice date has passed, Juliet Bridal will send you a payment reminder, notifying you of your default and giving you the opportunity to pay within fourteen days of receiving the reminder.
8. If you have not fulfilled your obligations within 14 days, you will owe statutory interest plus extrajudicial collection costs on the outstanding invoice amount. This is calculated according to the (tiered) collection rate recommended by the Dutch Bar Association.
9. If the payment term is exceeded, Juliet Bridal reserves the right to suspend the order or delivery of a product. Juliet Bridal is not liable for any damages you may suffer as a result.
10. If the situation described in the previous paragraph occurs, Juliet Bridal has the right to pass on the costs involved to you.
11. Any other additional costs, such as (extra)judicial collection and execution costs, will also be recovered from you.
12. The entrepreneur can exercise the right of retention (withholding) if you fail to meet a claim that is due (demanding payment according to the agreement), unless this failure does not justify the retention
13. Juliet Bridal participates in the CBW-approved deposit scheme . This means that in the event of bankruptcy or suspension of payments, the customer can reclaim or offset the deposit already paid through the CBW Guarantee Scheme Foundation.

Article 6.
Additional costs, additional work and/or less work

1. Juliet Bridal provides clarity about the costs in advance.
2. Costs incurred because you have failed to enable the execution or progress of the work will be charged as additional work.
3. All (additional) alteration costs incurred by the seamstress will be charged in addition to the purchase price of the dress.

Article 7. Retention of title and security

1. Juliet Bridal remains the owner of items ordered by you that have not yet been paid for in full.
2. You are responsible for ensuring that any unpaid items you bring remain in new condition and undamaged until the purchase price (and any associated costs and interest) has been paid. Any additional damage due to depreciation will be your responsibility.
3. The customer is obligated to collect the dress or accessories at the agreed-upon time. If this is not done, Juliet Bridal may charge storage and insurance fees.

Article 8.
Intellectual property

1. All intellectual property rights (including patents, trademarks, design rights, and copyrights) arising from the assignment, and any existing rights, relating to the results of the assignment, belong to Juliet Bridal. This applies in the broadest sense of the word.
2. To the extent that such a right can only be obtained through a deposit or registration, only Juliet Bridal is authorized to do so.
3. You may not remove or alter any indications in the performance concerning the entrepreneur's intellectual property.
4. Selling, reproducing, disclosing, and/or multiplying any of the materials referred to in this article to third parties is prohibited. This applies in the broadest sense of the word.
5. In the event of a proven violation of the rights referred to in this article, uliet Bridal reserves the right to charge you a reasonable fee, to be determined by you. This does not affect your right to claim damages.

Article 9. Cancellation

1. Once an agreement has been reached, cancellation is no longer possible. A custom order has already been placed with the designer.
2. Only in the event of the death or life-threatening illness of one of the spouses that prevents the wedding from taking place is there an exception to this rule. The buyer must, if necessary, provide proof of this at Juliet Bridal's request, for example, with a doctor's note.
3. In the event of cancellation on these grounds (paragraph 2), Juliet Bridal may charge reasonable costs incurred and lost profits.
4. A fitting appointment can be rescheduled if at least 48 hours' notice is given. Within this period, reasonable costs and lost profits may be charged.

Article 10. Right of Exchange & Right of Withdrawal

JulietBridal offers the option to exchange your chosen dress for another from the collection (if available) within 14 days of ordering . This does not apply to previously altered or custom-made dresses.

2. When purchasing products remotely (e.g., webshop orders), you have the option to cancel the agreement without giving reasons within 14 days. This cooling-off period begins:

a. on the day after you received the product; or

b. a representative designated by you in advance and made known to Juliet Bridal.

1. If you wish to exercise your right of withdrawal, you are obliged to notify Juliet Bridal of this within 14 days of receipt of the product.
2. During the cooling-off period, you will handle the product and any packaging with care. You will only unpack or use the product to the extent necessary to determine its nature, characteristics, and functioning. The basic principle is that you may only handle and inspect the product as you would in a store.
3. The notification of withdrawal must be made using the model form (see Appendix 1 Model withdrawal form).
4. After you have indicated that you wish to exercise your right of withdrawal, you are obligated to return the product within 14 days. You must prove that the delivered goods were returned on time, for example, with proof of shipment.
5. If, after the periods mentioned in this article, you have not indicated that you wish to exercise your right of withdrawal or have not returned the product to Juliet Bridal, the purchase is final.
6. If you exercise your right of withdrawal, you will be responsible for at most the costs of return.
7. If you have already paid, Juliet Bridal will refund this amount as soon as possible, or in any case within 14 days of cancellation. This is subject to the condition that the product has already been received by Juliet Bridal or conclusive proof of complete return can be provided.
8. Refunds will be made via the same payment method you used, unless you expressly agree to a different payment method.
9. If the product is damaged due to careless handling, you will be liable for any diminished value of the product.

Article 11.
Conformity and warranty

1. The delivered item must possess the properties you would expect under the agreement under normal use (conformity). This also applies to special use, provided this was anticipated by the parties upon entering into the agreement.
2. Deviations in the delivered goods in terms of colour, structure and the like only constitute grounds for complaint if these deviations are unacceptable from a technical point of view according to applicable and customary standards or commercial usage.
3. You are obligated to act responsibly. For example, you must maintain the item properly and adequately, handle it with care, and have it professionally cleaned. When using and cleaning bridal wear and party wear, you should be mindful of the often delicate fabrics and applications. Cleaning by specialized bridal cleaning companies that offer guarantees on the cleaning results is preferred.

Article 12.
Enabling third parties

1. Juliet Bridal uses third parties, such as designers/suppliers of the shops, as well as seamstresses.
2. Juliet Bridal reserves the right to have certain work performed by third parties (such as specialists, experts, trainers, or consultants), especially if this is required for the proper performance of the agreement. The applicability of Articles 7:404, 7:407, paragraph 2, and 7:409 of the Dutch Civil Code is expressly excluded.

Article 13. Confidentiality and GDPR

1. The parties are obliged to maintain confidentiality regarding everything discussed during or in connection with the execution of the assignment.
2. Information is considered confidential if this has been communicated by the other party or if this follows from the nature of the information.
3. The confidentiality obligation does not apply if:

- Juliet Bridal is obliged to disclose the data by law or a binding ruling of a court or government body;

-the information becomes generally known;

- Juliet Bridal is acting on her own behalf in legal proceedings in which this information may be relevant.

4. Personal data received by Juliet Bridal will be handled carefully and confidentially. Data will only be used for the stated purpose and basis. Juliet Bridal complies with applicable privacy legislation, in particular the GDPR.

Article 14. Complaints

1. Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described, preferably in writing or electronically, promptly after the buyer has discovered the defects.
2. For consumer purchases, notification within two months of discovering the defect is always timely. Reporting complaints sooner, i.e., immediately after discovery, is in the interest of both you and Juliet Bridal.
3. Failure to submit your complaint on time may result in you losing your rights.
4. Juliet Bridal strives for complete satisfaction and handles complaints with care. If the parties cannot reach an agreement, the customer can contact the Independent Disputes Committee (CBW) , which issues a binding decision.

Article 15. Liability and indemnity

1. If an error is made because you provided Juliet Bridal with incorrect or incomplete information, Juliet Bridal is not liable for any resulting damages. If you demonstrate that you suffered damages due to an error by Juliet Bridal that could have been avoided with careful handling, Juliet Bridal is only liable for direct damages, up to a maximum of the agreed fee. Juliet Bridal is never liable for damages of any kind resulting from the actions or omissions of the supplier(s) directly engaged by you.
2. Juliet Bridal is not liable for indirect damages, including consequential damages, lost profits, lost savings, damages due to business stagnation, costs resulting from legal costs, interest and/or delay damages, damages resulting from the provision of inadequate cooperation and/or information from you, and/or damages due to non-binding information or advice provided by Juliet Bridal, the content of which does not expressly form part of the written Agreement.
3. If Juliet Bridal engages one or more third parties in the performance of the Agreement, Juliet Bridal will never be liable for any errors made by these third parties. If a third party has limited their liability, Juliet Bridal is authorized to accept that limitation of liability on behalf of the Client.
4. Juliet Bridal is not liable for any damage or destruction caused by you.
5. You indemnify Juliet Bridal against claims from third parties for damages caused by you providing incorrect or incomplete information to Juliet Bridal, unless you demonstrate that the damage is not related to an act or omission attributable to you or was caused by intent or gross negligence on the part of Juliet Bridal and unless any mandatory (inter)national law or regulation does not permit such a provision.
6. You indemnify Juliet Bridal against claims from third parties relating to intellectual property rights on materials or data provided by you, which are used in the performance of the agreement.
7. You indemnify Juliet Bridal against claims from third parties.

Article 16.
Changes to terms and conditions and discoverability

1. Juliet Bridal always has the right to change or supplement these general terms and conditions.
2. Any changes to these conditions will always apply.
3. The most current version of the terms and conditions can always be found on the Juliet Bridal website.

Article 17. Dispute resolution and applicable law

1. A dispute exists if one of the parties states so.
2. Juliet Bridal expects no dispute will ever arise, but if it does, the parties will first make every effort to resolve the dispute amicably. If this proves unsuccessful, the parties may appeal to the court.
3. The court in the district where Juliet Bridal is established has exclusive jurisdiction to hear disputes, unless mandatory law prescribes otherwise. Juliet Bridal reserves the right to submit a dispute to another court.
4. The agreement is exclusively governed by Dutch law, even in the case of foreign clients.